Returns Policy

Instructions on withdrawal from the agreement of Services

TIME TO RETURN PRODUCTS:

We hereby inform that you have the right to withdraw from this agreement within 30 days without giving any reasons. The time for withdrawal from agreement expires after 30 days from the date of sign the Agreement.

In order to exercise the right of withdrawal from the agreement, you must inform ESTRO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Warszawska 164, 05-082 Latchorzew, email: info@estro.eu.com, about your decision to withdraw by way of a unilateral declaration (for example a letter sent by post or electronic mail).

REFUND TIME:

We make every effort to complete the refund in the shortest possible time. Typically, we will refund your payment within 5 business days, up to a maximum of 14 days.

FORM OF REFUND:

If you paid for your order on delivery, the refund will be made to the account number indicated in the return form. In other cases, the refund will be in the form in which you made the payment.

HOW TO MAKE A RETURN?

Attach the completed Return Form that we sent with the goods to the returned product. You can also download and print the Return Form, available here.

Pack the returned product and put the Return Form in the package (we would appreciate it if the invoice is also included).

Send the package to the address:

     Estro sp. z.o.o / Black Office
     164 Warszawska St., 05-082 Latchorzew

PRODUCT EXCHANGE:

We do not offer product exchange for another size or model. Products in our online store sell out quickly, hence there is no guarantee that the model will be exchangeable on hand.

If you wish to exchange the model for another one, you must return the product according to the conditions above and place a new order in the online store.

CONSEQUENCES OF WITHDRAWAL FROM AGREEMENT:

In case of withdraw from this agreement, the Account is deleted along with all data provided by you and it will not be possible to use the services provided as part of the Account.